Parzelle37
Write to us
There is no support team behind Parzelle37, there is one person. Replies usually take a few days at most, in English or German.
For a bug, three things help enormously: which device (an iPhone 13, a Samsung Galaxy S22), which app version (in the app under “Settings → App → Version”), and what you did just before it went wrong. A screenshot often says more than a paragraph.
Help inside the app
Settings → Help & Reference holds the full guide: what the icons mean, how beds, watering and the cost split fit together. The Garden Coach also answers questions about using the app — ask it “how does splitting costs work”.
Cancelling a subscription
The subscription runs through the store you bought it in, not through us, so that is where you cancel it — any time, effective at the end of the period you paid for:
- iPhone / iPad: Settings → your name → Subscriptions → Parzelle37 → Cancel subscription
- Android: Play Store → profile picture → Payments and subscriptions → Subscriptions → Parzelle37 → Cancel subscription
After cancelling, the paid tier stays active until the paid period ends, then the garden falls back to the free tier. Your data stays. Purchased AI credits do not expire.
Deleting your account
In the app under Settings → Danger zone → Delete account. This removes your access and your profile — name, profile picture, language, notification settings — and takes you out of the garden.
If you are the only member of a garden, it is deleted along with your account — beds, log, uploaded photos and open invitations included. There is nothing to tidy up beforehand. (If you only want to get rid of the garden and keep your account, that is separate: Settings → Danger zone → Delete garden.)
If the garden has other members, it stays for them, along with the entries you created together. You can still ask for those to be removed — see Delete your account and data. What is kept for how long is set out in the privacy policy.
Common questions
Does every member need their own subscription?
No. The subscription belongs to the garden. Whoever takes it out unlocks it for every member, however many join later.
I paid, but I do not see the features.
Reopen the app once — the unlock comes from the store and occasionally takes a moment. If that does not help, tap “Restore purchases” on the paywall. If it still does not, write to us with the email address of your store account so we can find the purchase.
Do I need WhatsApp or Facebook for this?
No, and that is deliberate. Invitations go by link, coordination happens in the app itself. There is no connection to any social network.
What happens to my data?
Database and servers are in Europe (europe-west1). One exception: uploaded photos are stored by Google in the US. None of it is used for advertising, and usage statistics are anonymous and not tied to your account. Details in the privacy policy.
What does the AI do with my garden?
When you use an AI feature, the context it needs — plants, beds, weather, your question — is sent to the AI service to produce the answer. That data is not used to train AI models. AI answers are suggestions, not certainties.